Welcome to OceanNexa Logistics Pvt. Ltd. (“we,” “our,” or “us”). By accessing or using our website, services, or engaging with our logistics solutions, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, you must refrain from using our services.
2. Scope of Services
OceanNexa Logistics Pvt. Ltd. provides international freight forwarding, customs clearance, warehousing, distribution, and supply chain solutions.
- All services are subject to availability and operational feasibility.
- Service timelines provided are estimates and may vary due to customs procedures, weather, strikes, or unforeseen circumstances.
3. User Responsibilities
When using our services, you agree to:
- Provide accurate, complete, and lawful shipping information.
- Ensure that your cargo does not contain prohibited, illegal, or hazardous items (unless declared and agreed upon).
- Comply with all applicable laws, trade regulations, and customs requirements.
- Pay all service charges, duties, and taxes on time.
Failure to comply may result in shipment delays, penalties, or service suspension.
4. Pricing & Payment Terms
- Service charges are quoted based on cargo details, route, and applicable regulations.
- Quotes may change due to fluctuating carrier rates, fuel surcharges, or government duties.
- Payment must be made as per the agreed terms before the release of cargo, unless otherwise specified in writing.
- Delayed payments may attract penalties or service suspension.
5. Liability & Limitations
- OceanNexa will exercise due care in handling cargo but is not liable for delays or damages caused by force majeure events (natural disasters, strikes, government actions, accidents, etc.).
- Liability for loss or damage to cargo is limited to the extent defined under applicable international conventions (e.g., Hague-Visby Rules, Warsaw Convention) unless cargo is insured.
- Clients are encouraged to opt for cargo insurance for additional protection.
6. Customs & Regulatory Compliance
- We act on behalf of clients for customs clearance but are not responsible for incorrect or incomplete information provided by the client.
- Clients are fully responsible for compliance with import/export regulations of both origin and destination countries.
7. Intellectual Property
All content on our website, including text, images, logos, and graphics, is the intellectual property of OceanNexa Logistics Pvt. Ltd. Unauthorized reproduction, distribution, or modification is strictly prohibited.
8. Third-Party Services
We may use third-party carriers, agents, or service providers to fulfill logistics requirements. While we select partners carefully, we are not liable for their errors, delays, or negligence beyond contractual obligations.
9. Termination of Services
OceanNexa reserves the right to refuse or terminate services if:
- The shipment contains prohibited or illegal goods.
- Payments are overdue or disputed.
- There is misuse of services or violation of these Terms.
10. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the laws of India. Any disputes arising shall fall under the jurisdiction of the courts in [Insert City, India].
11. Updates to Terms & Conditions
We may revise these Terms & Conditions from time to time. Updated terms will be posted on our website with the latest effective date.
12. Contact Us
For questions regarding these Terms & Conditions, please reach out to us: